The delivery period stated within which you will receive your order is given as an approximate. Goods will be sent to the address given by you in your original order.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

Please note that our delivery service may be affected over bank holidays and during sale periods. Specific delivery details will be confirmed at the time of order.

Will all my items be delivered together?

In most cases your whole order will be delivered at the same time unless there is a delayed item which e notify you within 48 hours; we will email you when the items are available for despatch.

Can I have my order delivered to an alternative or work address?

Yes, you can change your delivery address by logging in to your account and add the new address or

at the checkout stage when you place an order.

Please note that when you add an additional delivery address to your account you will be asked to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address).

To change your delivery address or add a new delivery address, follow these steps:

Log in to My Account using your email address or customer number and password.

Here you will be able to add up to five addresses to your account; You can also add an additional delivery address at the checkout stage when placing an order.

If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address.