SILITE LIMITED is a company registered in England number 02921663 and VAT number GB 662823721.

We act as the data controller when processing your data and we are committed to protecting and respecting your privacy.

We collect information about you from our website when you register for an account, place an order or use one of our contact forms. We can also collect information that you supply as part of on-line chats with our customer service team. We can also collect information that you supply as part of on-line chats with our customer service team.

The personal information we collect might include your name, address, email address, IP address and information regarding what pages are accessed and when. If you make a purchase with us, we will store the orders and products you have purchased, and these are accessible via your online account. It is collected by our third-party payment processors who specialise in the service of online capture and the processing of credit/debit card transactions. Credit/Debit card transactions are processed http://www.shopify.com

Personalise marketing communication if we have permission to contact you. We will hold your information on our systems for as long as is necessary for the relevant activity.

On occasions we may use your personal information under the legal basis of legitimate interests. An example of this is sending you emails about products you have bought or products which are similar; However, if you told us you don't want emails like this; we won't email you marketing emails at all. In all cases a thorough Legitimate Interest Assessment (LIA) will have been carried out to ensure that your interests, and any potential risks to you against our own interests, are appropriate and proportionate. We will never sell or rent your information to third parties. We will never share your information with third parties for marketing purposes.

We may pass your information to our third-party service providers for the purposes of completing tasks and providing services to you on our behalf such as, processing payments and sending email communication. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not use it for their own direct marketing purposes.

This site uses SSL encryption to ensure that all personal information is handled in a secure manner. This encryption prevents third parties from gaining unauthorised access to your personal data when using our website. Most web browsers show a green padlock symbol to confirm when an SSL encryption is in place.

We also take further steps to keep your data secure and protect against unauthorised access including the use of Firewalls, Antivirus/Malware protection and blocking access to suspicious traffic. We are committed to delivering a positive email marketing experience, and it is important that we obtain an appropriate legal basis in order to communicate.

During a sale, we use legitimate interests as a legal basis for sending you marketing communication. You could object to marketing before completing your order, and we will give you this opportunity on every future communication. We work hard to ensure email communication we send is relevant and contains similar products and services offered by Sielite Limited.

You can also choose to receive email marketing by freely giving explicit consent via either our newsletter signs up forms or when you register for an account. You can withdraw consent or change your marketing communication preferences in the "Manage Marketing Preferences" section of your online account or through the links on any of the marketing communication we send. Alternatively, you can email customer service; csr@sielite.com or by telephone 020 3475 1517.

We always try to ensure your data is as accurate as possible. We therefore encourage you to update your account with new data, especially around email address and billing/delivery addresses via your online account. If you believe the data, we hold about you is incorrect then please contact us and we will update this in our systems as soon as is reasonably possible.

You have the right to ask for a copy of the information Sielite Limited hold about you. There is no charge to have a copy of this information. However, further copies of the same information may result in a reasonable administration fee. This information will be provided within 28 days of request.

If you wish for us to stop holding your personal data, then you have the right to have this information removed from our systems. However, in accordance with UK tax law; we are required to securely store basic personal data of our customers for a minimum of six years.

If you wish to update or remove your personal information or request a copy of the information, we hold about you, please email csr@sielite.com.

Please be aware that we may require you to verify your identity before requesting a copy of, updating or removing personal information to ensure personal data is kept safe and secure.

We may analyse your previous purchases to create marketing communications that are highly relevant to you in accordance with your marketing preferences. This information may also be used to enhance your onsite experience and promote the relevant printer consumables for the printers associated with your account.

If you wish to object to this processing, but still want to receive general marketing communication, then you can object to this specific processing by emailing csr@sielite.com.

Our website may use the website recording service provided by Shopify Inc. The Shopify Inc. tool may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include your password or any payment information and any personal data is scrambled in the recording so individuals cannot be identified. We collect this information to improve our website usability and we also use it for reporting purposes.

Fulfilment and Financial Records: are kept for as long as required under financial regulations; after which time we may delete such records; typically, after seven years.

Website Account: We reserve the right to delete your website account if your account has not been used for an extended period.

Email Marketing: Where you have consented for marketing communication, we will keep your data until you notify us otherwise or withdraw consent. We may delete your data for email marketing purposes after a prolonged period of inactivity.